Social Tariff
The Lightning Fibre Social Tariff gives access to our amazing, symmetric Full Fibre broadband network for a reduced rate, and is available for customers who receive means-tested benefits including Universal Credit, pension credits and Job Seekers’ allowance. This broadband is delivered in exactly the same way as our standard packages, just at a lower price. You’ll receive the same amazing customer service, the same reliable Full Fibre connectivity, a free modem and router, and symmetric speeds (upload and download) of 50Mbps guaranteed at the modem.
Fast enough for you to keep in touch with friends and family, play online games, stream HD films or shop online.
There is no set up fee to pay, and your new router and modem is provided free of charge.If you are eligible, but already committed to a higher priced broadband package with us, you can switch to our social tariff package at any time.
Your price won't go up mid-contract. You are free to cancel at any time without penalty (subject to a notice period 30 days).
If you or someone in your household claims Universal Credit, Job Seekers’ Allowance, Employment and Support Allowance, Pension Credit, Income Support, Personal Independence Payment, Attendance Allowance, and Care Leavers’ Support, you may be eligible for our social tariff. The person receiving the benefit will need to be the main person on the contract unless they are under the age of 18.
You can apply by calling our customer support team on 01323 380260, option 3.