Advertising Verifications

We believe in transparent and truthful advertising. Any claims made in printed, online, Radio or TV adverts are listed below. We are happy to rectify anything that is misleading or unclear, please contact us to discuss (01323 380260).

"The UK's Best Consumer ISP"

Date: 21st November 2024

Claim(s): "The UK's Best Consumer ISP"

Verification

At the 2024 Internet Service Providers' Association Awards (ISPA) we won the Best Consumer ISP (with fewer than 100,000 customers) Award.

This award applies until the next award ceremony in November 2025.

"The fastest broadband technology"

Claim(s): The fastest broadband technology available in East Sussex

Verification

The Lightning Fibre network is a symmetric network delivering guaranteed speeds of over 2,000Mbps for residential customers and up to 10,000Mbps for business customers, based on the package chosen. Therefore, this network delivers faster speeds than the other technologies (eg. copper/fibre), and is faster than some alternative Full Fibre networks (for example, Openreach Full Fibre).

"Twice as fast as Sky for the same price"

Claim(s): Lightning Fibre 300Mbps symmetric package is £28 from 1st Jan 2025.

Verification

The Lightning Fibre 300Mbps package is available to all customers for £28 per month on a 24 month fixed price term. No annual price rises. Sky Broadband price for 100Mbps and 75Mbps £28 per month, and 150Mbps £29 per month (prices change each April) as at 10:00 16.12.2024 showing on the Sky Broadband website HERE.