Lightning Fibre Launches Social Tariff for Households on Means-Tested Benefits

Our new Social Tariff gives access to our amazing, symmetric Full Fibre broadband network for a reduced rate, and is available for customers who receive means-tested benefits including Universal Credit and Job Seekers’ allowance. This broadband is delivered in exactly the same way as our standard packages, just at a lower price. 

You’ll receive the same amazing customer service, the same reliable Full Fibre connectivity, a free modem and router, and symmetric speeds (upload and download) of 50Mbps guaranteed at the modem.

There is no set up fee to pay, and your new router and modem is provided free of charge.

If you are eligible, but already committed to a higher priced broadband package with us, you can switch to our social tariff package at any time.

Your price won't go up mid-contract. You won't pay a fee to leave the tariff before the end of your contract (subject to a notice period 30 days).

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Exit your existing agreement without Early Termination Charges?

While we have seen new social tariffs become available over the last six months, wider availability of social tariffs will help to ensure all eligible customers have the same access to support. Ofcom continue to urge providers who are not offering a social tariff to do so, in particular, EE, Plusnet, Shell, TalkTalk and Vodafone and all major mobile providers.

‍Where providers continue not to offer a social tariff, they should waive Early Termination Charges as a matter of policy to enable customers to gain the full financial benefit of switching to the social tariff of another provider.

This is good news for consumers as it means you could switch to Lightning Fibre sooner than you think, without penalty!

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Who could qualify?

If you or someone in your household claims Universal Credit, Job Seekers’ Allowance, Employment and Support Allowance, Income Support, Personal Independence Payment, Attendance Allowance, and Care Leavers’ Support, you may be eligible for our social tariff. The person receiving the benefit will need to be the main person on the contract unless they are under the age of 18.

‍Ofcom is calling on all other broadband firms to support struggling households by introducing their own social tariffs. Ofcom also wants to see all companies promote these deals more widely, and make sure it’s swift and simple for customers to sign up.

To find out more, please call our team on 01323 380260 and they'll be happy to help.